Complaints Procedure

As we are fully authorised and regulated by the Financial Conduct Authority, we want to make sure our clients always receive the best service from us. If things go wrong, it's crucial that you know that we are here to support you. For general information, contact your dedicated adviser.

If you feel that you would like to register a complaint, please contact us in writing or by telephone to the following:

If we cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service who can be contacted at: